Return policy
Return Policy
Welcome to MinePosters! We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help. This Return Policy explains how you can return items purchased from our website.
**1. Returns:**
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
**2. Refunds:**
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
**3. Exchanges:**
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Please note that the re-shipping fee is $10 per piece, please understand
Please note that the re-shipping fee is $10 per piece, please understand
**4. Shipping:**
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
**5. Sale Items:**
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
**6. Contact Us:**
If you have any questions on how to return your item to us, contact us at:
- **Phone:** +1 6152071583
- **Email:** [email protected]
**7. Steps for Return:**
1. **Contact Us:** Reach out to our customer service team via email or phone to initiate a return.
2. **Prepare Your Return:** Ensure the item is unused and in its original packaging.
3. **Ship the Item:** Send the item back to us at the provided address.
4. **Wait for Inspection:** Once we receive and inspect the item, we will notify you of the refund status.
**8. Damaged or Incorrect Items:**
If you received a damaged or incorrect item, please contact us immediately with details of the product and the defect. We will provide instructions on how to return the item.
**9. Custom Orders:**
Custom orders are non-refundable unless they arrive damaged or defective. Please ensure all custom details are correct before finalizing your order.
**10. International Returns:**
For international returns, please note that you are responsible for shipping costs and any applicable customs duties or fees.
**11. Refund Processing Time:**
Refunds typically take 5-10 business days to process once we have received and inspected the returned item.
**12. Proof of Purchase:**
To complete your return, we require a receipt or proof of purchase.
Thank you for shopping with MinePosters! We appreciate your business and strive to provide high-quality products and excellent customer service. If you have any further questions or concerns about our return policy, please do not hesitate to contact us at [email protected] or +1 6152071583.